Service Terms and Conditions
Warranty coverage of the equipment is determined by the model and serial number, date of purchase verified by a copy of the proof of purchase and physical examination of the equipment upon receiving it for repair.
The warranty provides coverage for the cost of the warranty repair and return shipping costs. Shipping costs from the customer to the service center is the responsibility of the customer.
The turnaround time for most of repairs at the Panasonic Service Center is estimated to be approximately 2 – 4 business days, beginning on the day after receipt of the equipment.
IF the product IS NOT covered under Panasonic manufacturer warranty, an estimate will be submitted for your approval before repairs begin. The minimum estimate cost of each unit is $130.00 + S/H, which will be applied toward the cost of repair should you decide to accept the estimate.
The minimum estimate fee for out of warranty repair applies also when repair/estimate is refused. Credit cards are accepted.
PLEASE DO NOT SEND PAYMENT WITH THE EQUIPMENT!
Failures resulting from misuse, neglect, moisture damage, dirty environments, impact damage or other physical damage do not qualify for warranty repair. Cleaning of the equipment is not covered under Warranty.
In these cases, a separate repair estimate will be prepared for your approval.
If you have any questions regarding this repair process, please call our Pro Video Technical support line at 1-855-772-8324 option 2
