Panasonic AV Support Hub
Get support documentation, software, order parts and support center contact information.
AV Support Document Center
Find support files and documents - including user guides, tutorials, CAD Data, API & Software files - for all AV products on the Support Document Center.
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US Business Support Only:
Tel: 855-772-8324 -Option 2
Monday - Friday | 8am - 7pm ESTEmail Us:
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Email Video Support: provideosupport@us.panasonic.com
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Email Audio Support: wirelessmicsupport@us.panasonic.com
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Order Parts - Email: proavparts@panasonicproservices.com
Other Support Sites:
LUMIX support: LUMIX Pro Services Site
Projector/Display Support: Projector/Display Support Hub
Consumer support: Consumer Help Site
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*NOTE: A repair Return Merchandise Authorization (RMA) is required for all products being sent to a service center at Panasonic Connect North America Professional Services, LLC in Kansas City, MO.
Panasonic Service Center*
Panasonic Connect North America Professional Services, LLC
13940 Madison Ave.
Kansas City, MO 64145
(913) 685-8855
sitewebinfo@panasonicproservices.comAuthorized Service Centers
An alternative option to obtain service is to contact any of the following Panasonic Authorized Service Centers directly:
- DIGITRON ELECTRONICS, INC.
7801 TELEGRAPH RD STE D, MONTEBELLO, CA 90640-6531 | (323) 887-0777 - NIVIE TECHNOLOGY CORPORATION
10 RESEAU AVE, SOUTH AMBOY, NJ 08879 | (718) 567-0300 or (732) 405-1045 - MODERN TV/VCR & ELECTRONIC SERVICE
5621 ODANA RD STE A, MADISON, WI 53719-1225 | (608) 222-6350
- DIGITRON ELECTRONICS, INC.
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Note: Panasonic Video and Audio Systems of North America, a business unit of Panasonic Connect North America, will provide the U.S. regional sales and service engineering support in the U.S. ONLY for Panasonic Professional Video and Audio Products purchased directly from PAVNA or its authorized distributor or reseller in the U.S. Any products sold by a party other than PAVNA or its authorized distribution channel partners in the U.S., are not entitled to any U.S. regional support.Purchasers of Products sourced outside of the North American authorized distribution channels will be referred back for any further support to the reseller that sold the equipment to them. The model and serial number of the product will be checked in advance by a PAVNA Representative, before any support is offered on authorized products.To avoid a situation involving unsupported products, customers are advised to verify in advance whether the equipment requiring support was purchased from a Panasonic authorized reseller in the U.S., by calling 1-888-245-6344 (option 1).Please also refer to the Panasonic warranty statement for the professional video and audio products available below:
- ProVideo: Download Limited Warranty Card
- ProAudio: Download Limited Warranty Card
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The repair Return Merchandise Authorization (RMA) is required for all products being sent to a service center at Panasonic Connect North America Professional Services, LLC in Kansas City, MO. Please contact the Panasonic help desk via any of the methods listed below to obtain a repair RMA prior to shipping the product:
1-855-772-8324 (option 2) or email us at:-
Video Support: provideosupport@us.panasonic.com
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Audio Support: wirelessmicsupport@us.panasonic.com
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Order Parts: proavparts@panasonicproservices.com
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To view support documentation, follow the button below to the US Support Document library. Or you can search on the Global Support Site.
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Firmware & Software Updates can be downloaded from the Panasonic Asset Support System (PASS). Click below for instructions & to navigate to each product's PASS site.
Instructions: How to Navigate Panasonic's Professional Video Asset Support System (PASS)
PASS Sites:
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If you are looking to purchase or inquire about pricing/availability of official replacement parts for your Panasonic Broadcast, Cinema & Professional Video products, please contact our parts distributor, Panasonic Connect North America Professional Services, LLC in Kansas City, MO.
Panasonic Parts Hotline
(888) 685-8855
Panasonic Parts Email
proavparts@panasonicproservices.com -
Live Chat - US Business Support Only:
Live Chat Support Hours: Monday - Friday | 8am - 7pm EST
For support outside of live chat hours, please submit the form at the bottom of this page or email us using the addresses below. A support representative will follow up with you during regular business hours.
Video Support: provideosupport@us.panasonic.com
Audio Support: wirelessmicsupport@us.panasonic.com
Order Parts: proavparts@panasonicproservices.com
LUMIX Support: LUMIX Support Site
Consumer support: Consumer Help Site.