Panasonic AV Support Hub

 

*NOTE: A repair Return Merchandise Authorization (RMA) is required for all products being sent to a service center at Panasonic Connect North America Professional Services, LLC in Kansas City, MO.

Panasonic Service Center*

 

Authorized Service Centers

An alternative option to obtain service is to contact any of the following Panasonic Authorized Service Centers directly:

Note: Panasonic Video and Audio Systems of North America, a business unit of Panasonic Connect North America, will provide the U.S. regional sales and service engineering support in the U.S. ONLY for Panasonic Professional Video and Audio Products purchased directly from PAVNA or its authorized distributor or reseller in the U.S. Any products sold by a party other than PAVNA or its authorized distribution channel partners in the U.S., are not entitled to any U.S. regional support.

 

Purchasers of Products sourced outside of the North American authorized distribution channels will be referred back for any further support to the reseller that sold the equipment to them. The model and serial number of the product will be checked in advance by a PAVNA Representative, before any support is offered on authorized products.

 

To avoid a situation involving unsupported products, customers are advised to verify in advance whether the equipment requiring support was purchased from a Panasonic authorized reseller in the U.S., by calling 1-888-245-6344 (option 1).

 

Please also refer to the Panasonic warranty statement for the professional video and audio products available below.