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LED Module Repair & Support

Panasonic Connect North America’s Managed Services provides expert, product-agnostic LED module repair services from our U.S.-based facility in the Kansas City metro—helping you extend the life of your LED screen investments while minimizing downtime.

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Not Just a Call Center.

At Panasonic Connect, our customers are at the forefront of all business activity. Our US-based call center offers a wide array of services to best meet your needs and empower your business. Services span from simple call routing to expert-level technical support, as well as dispatching, remote device monitoring and management, media content rollout, on-site installation support and analytics.

Our US-based 24/7/365 Call Center supports your products and customers in a variety of ways. Services span from simple call routing to expert-level technical support, as well as white glove services like dispatching, remote monitoring, device management, media content roll out, on-site installation support and analytics to meet your needs.

US-Based, Domestic, Multilingual Customer Support

Centrally located in the United States, our highly trained, multilingual agents are prepared to support your business, no matter the time of day or customer contact preference.
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Tailored Solutions for Every Business Challenge

Panasonic Connect delivers more than just call center support — we provide peace of mind and measurable results, tailored to your business.

  • Always-On Support:

    Our Kansas City-based call center is available 24/7/365, ensuring your customers always receive timely assistance.

  • Multilingual Experts:

    Our onsite agents fluent in English, Spanish, French (CA), and Portuguese ensure every customer feels heard. Is your preferred language missing? Reach out, we have solutions!

  • Seamless Omnichannel Support:

    Connect with your customers across phone, email, and chat with ease.

  • Data-Driven Insights:

    Daily dashboards and detailed KPI reports keep you informed and in control of your operations.

  • Proven Quality Assurance:

    Call monitoring, case audits, and customer surveys ensure interactions exceed expectations.

  • Flexible, Scalable Solutions:

    Whether you need dedicated support or shared resources, from call routing to direct engineering support, we adapt to meet your business’s needs.

What Our Services Mean For You

Our services cover every aspect of your customer interactions and operational needs, including:

  • Inbound & Outbound Call Support

    Customer inquiries are answered promptly and professionally, boosting satisfaction and loyalty.

  • Dispatching & Deployment Coordination

    Efficiently manage field teams, deliveries, or urgent onsite customer requests.

  • Real-Time Network & Server Monitoring

    Avoid downtime with proactive oversight of your systems, ensuring smooth operations 24/7.

  • Data Entry & Analytics

    Streamline customer ordering processes and gain actionable insights through tailored KPI management.

  • IT Managed Services

    Improve efficiency with proactive IT solutions, freeing up resources to focus on your core business.

  • Administrative Support

    Lighten the load on your back office, boosting productivity where it matters most.

Our Capabilities

Reduce repair turnaround times and maximize equipment uptime with Panasonic Connect’s LED Module Repair Services. Bringing decades of combined board-level repair expertise, our experienced bench technicians support a wide range of LED modules, from indoor and outdoor screens to SMD and DIP configurations, including sub .1mm pixel pitch.  

With flexible service packages tailored to your equipment and project needs, we help keep your screens performing longer and more reliably.

Support That Goes Beyond the Repair

We don’t just fix LED modules—we help manage them throughout their entire lifecycle. Whether you need a fast, straightforward repair or a long-term service partner, Panasonic Connect delivers the level of support that keeps your systems running and your teams confident. 

Our end-to-end services include: 

  • In-, post-, and out-of-warranty repair options for manufacturers.

  • Expert technicians available for on-site repairs and support.

  • 24/7 assistance for troubleshooting, technician dispatch, and service coordination.

  • Support for asset tracking, repair logistics, and lifecycle management—from acquisition through disposal.

  • Available to meet your environmental standards.
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Support That Goes Beyond the Repair 

We don’t just fix LED modules—we help manage them throughout their entire lifecycle. Whether you need a fast, straightforward repair or a long-term service partner, Panasonic Connect delivers the level of support that keeps your systems running and your teams confident. 

Our end-to-end services include: 

  • Warranty Support: In-, post-, and out-of-warranty repair options for manufacturers 
  • On-Site Service Options: Expert technicians available for on-site repairs and support 
  • U.S.-Based Helpdesk Support: 24/7 assistance for troubleshooting, technician dispatch, and service coordination 
  • Asset & Swap Management: Support for asset tracking, repair logistics, and lifecycle management—from acquisition through disposal 
  • RoHS Compliance: Available to meet your environmental standards 

 

What Our Services Mean For You

Our services cover every aspect of your customer interactions and operational needs, including:
Inbound & Outbound Call Support Dispatching & Deployment Coordination Real-Time Network & Server Monitoring
Customer inquiries are answered promptly and professionally, boosting satisfaction and loyalty. Efficiently manage field teams, deliveries, or urgent onsite customer requests. Avoid downtime with proactive oversight of your systems, ensuring smooth operations 24/7.
Data Entry & Analytics IT Managed Services Administrative Support
Streamline customer ordering processes and gain actionable insights through tailored KPI management. Improve efficiency with proactive IT solutions, freeing up resources to focus on your core business. Lighten the load on your back office, boosting productivity where it matters most.

Types of Services Provide

✔    Inbound
✔    Outbound
✔    Dispatching
✔    Real-time Network Monitoring
✔    Real-time Server Monitoring
✔    Data Entry
✔    Deployment Coordination

Pricing

We offer customizable, scalable solutions to fit your business needs.
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    Fully Dedicated Team

    A white glove service that focuses solely on your customers. Flat monthly rates for easy budgeting

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    Shared Resources

    Support provided by shared agents. Robust training and quality assurance programs ensure successful outcomes. Lower cost and easily scalable based on demand.

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    Cost Per Hour

    Fully dedicated or shared support where cost is calculated strictly on hours used. Pricing decreases as certain volume thresholds are met.

Who We Support

  • LED Manufacturer

    Manufacturers

    Gain a trusted domestic repair partner offering everything from module repair to comprehensive lifecycle support.

  • LED Installer Integrator

    Integrators & Installers

    Access fast, product-agnostic repair services that help maximize technology investments and meet tight project timelines.

  • LED End User

    End Users

    Reduce downtime and extend the life of your LED displays with fast, reliable repairs and expert support.

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