• Technical assistance that is available to support you 24/7
• US-based phone support from our Technical Assistance Center in Illinois
• Reduce downtime with on-site support and scalable service contracts that fit your operation's needs
• Our training courses ensure your team is certified in operating, programming, maintaining and repairing your production equipment and software
• Choose from virtual or in-person machine and software training options with advanced and custom training available based on your team's specific needs

Technical Assistance Center

24/7 technical assistance for equipment and software operations, programming issues, and troubleshooting diagnosis and repair is available from Panasonic experts.

Equipment Support email: pfsa-tac-machine@us.panasonic.com

Software Support email: pfsa-tac-software@us.panasonic.com

US + Canada: +1 847-637-9700

Mexico: +52 664-647-8783

Please note this technical assistance line is for Panasonic System Solutions – Process Automation Equipment & Software only.

Preventive Maintenance

To help ensure productivity, Panasonic factory-trained personnel can execute our preventive maintenance program with Genuine Panasonic Replacement Parts on a monthly, quarterly or annual basis.

On-Site Support

To supplement your maintenance staff during planned maintenance downtime, peak production times or to accommodate internal staff vacations, Panasonic experts are available for on-site support.

Service Contracts

If you have a shortage of maintenance support, or have made the business decision to outsource, Panasonic can work with you to develop a detailed service agreement. We're available for complete outsourcing of all service needs.

We offer contract options with hourly rates and Pre-Paid Hours that allow you to purchase On-Site Labor Hours and Travel Hours in advance, at reduced rates.