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Panasonic Domestic Call Center Services 1-1

Every Call Answered, Every Opportunity Captured

Panasonic Connect’s US-based custom-tailored call center solutions provide seamless, 24/7 support that builds loyalty, boosts productivity, and scales with your business.

Not Just a Call Center.

At Panasonic Connect, our customers are at the forefront of all business activity. Our US-based call center offers a wide array of services to best meet your needs and empower your business. Services span from simple call routing to expert-level technical support, as well as dispatching, remote device monitoring and management, media content rollout, on-site installation support and analytics.

Our US-based 24/7/365 Call Center supports your products and customers in a variety of ways. Services span from simple call routing to expert-level technical support, as well as white glove services like dispatching, remote monitoring, device management, media content roll out, on-site installation support and analytics to meet your needs.
Kansas City HQ on US Map

US-Based, Domestic, Multilingual Customer Support

Centrally located in the United States, our highly trained, multilingual agents are prepared to support your business, no matter the time of day or customer contact preference.

 

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US-Based, Domestic, Multilingual Customer Support

Centrally located in the United States, our highly trained, multilingual agents are prepared to support your business, no matter the time of day or customer contact preference.
US Map

Missed Calls Are Missed Opportunities

Missed calls and inefficient customer service can quickly add up to lost revenue and strained resources. Panasonic Connect’s 24/7 customizable solutions help you eliminate:

  • Missed Connections

    Missed Connections

    When calls go unanswered, revenue is left on the table and customers' problems remain unresolved. Our omnichannel support ensures every customer’s needs are met, regardless of their contact preference or time of day.

  • Rising Labor Costs

    Rising Labor Costs

    Seasonal demand or fluctuating workloads can strain your budget. We provide flexible, scalable solutions to keep costs predictable while maintaining exceptional service.

  • Limited Resources

    Limited Resources

    Managing customer service in-house takes time and focus away from your core business. Let us handle your calls so you can enhance customer satisfaction and loyalty while focusing on growth.

Tailored Solutions for Every Business Challenge

Panasonic Connect delivers more than just call center support — we provide peace of mind and measurable results, tailored to your business.

  • Always-On Support:

    Our Kansas City-based call center is available 24/7/365, ensuring your customers always receive timely assistance.

  • Multilingual Experts:

    Our onsite agents fluent in English, Spanish, French (CA), and Portuguese ensure every customer feels heard. Is your preferred language missing? Reach out, we have solutions!

  • Seamless Omnichannel Support:

    Connect with your customers across phone, email, and chat with ease.

  • Data-Driven Insights:

    Daily dashboards and detailed KPI reports keep you informed and in control of your operations.

  • Proven Quality Assurance:

    Call monitoring, case audits, and customer surveys ensure interactions exceed expectations.

  • Flexible, Scalable Solutions:

    Whether you need dedicated support or shared resources, from call routing to direct engineering support, we adapt to meet your business’s needs.

What Our Services Mean For You

Our services cover every aspect of your customer interactions and operational needs, including:

  • Inbound & Outbound Call Support

    Customer inquiries are answered promptly and professionally, boosting satisfaction and loyalty.

  • Dispatching & Deployment Coordination

    Efficiently manage field teams, deliveries, or urgent onsite customer requests.

  • Real-Time Network & Server Monitoring

    Avoid downtime with proactive oversight of your systems, ensuring smooth operations 24/7.

  • Data Entry & Analytics

    Streamline customer ordering processes and gain actionable insights through tailored KPI management.

  • IT Managed Services

    Improve efficiency with proactive IT solutions, freeing up resources to focus on your core business.

  • Administrative Support

    Lighten the load on your back office, boosting productivity where it matters most.

What Our Services Mean For You

Our services cover every aspect of your customer interactions and operational needs, including:
  • Inbound/Outbound Call Support

    Inbound & Outbound Call Support

    Customer inquiries are answered promptly and professionally, boosting satisfaction and loyalty.

  • Dispatching Deployment Coordination

    Dispatching & Deployment Coordination

    Efficiently manage field teams, deliveries, or urgent onsite customer requests.

  • Real-Time Network Server Monitoring

    Real-Time Network & Server Monitoring

    Avoid downtime with proactive oversight of your systems, ensuring smooth operations 24/7.

  • Data Entry Analytics

    Data Entry & Analytics

    Streamline customer ordering processes and gain actionable insights through tailored KPI management.

  • IT Managed Services

    IT Managed Services

    Improve efficiency with proactive IT solutions, freeing up resources to focus on your core business.

  • Admin Support

    Administrative Support

    Lighten the load on your back office, boosting productivity where it matters most.

What Our Services Mean For You

Our services cover every aspect of your customer interactions and operational needs, including:

Tailored Solutions for Every Business Challenge

Panasonic Connect delivers more than just call center support — we provide peace of mind and measurable results, tailored to your business.

 

  • Our Kansas City-based call center is available 24/7/365, ensuring your customers always receive timely assistance.

  • Our onsite agents fluent in English, Spanish, French (CA), and Portuguese ensure every customer feels heard. Is your preferred language missing? Reach out, we have solutions!

  • Connect with your customers across phone, email, and chat with ease.

  • Daily dashboards and detailed KPI reports keep you informed and in control of your operations.

  • Call monitoring, case audits, and customer surveys ensure interactions exceed expectations.

  • Whether you need dedicated support or shared resources, from call routing to direct engineering support, we adapt to meet your business’s needs.
Inbound & Outbound Call Support Dispatching & Deployment Coordination Real-Time Network & Server Monitoring
Customer inquiries are answered promptly and professionally, boosting satisfaction and loyalty. Efficiently manage field teams, deliveries, or urgent onsite customer requests. Avoid downtime with proactive oversight of your systems, ensuring smooth operations 24/7.
Data Entry & Analytics IT Managed Services Administrative Support
Streamline customer ordering processes and gain actionable insights through tailored KPI management. Improve efficiency with proactive IT solutions, freeing up resources to focus on your core business. Lighten the load on your back office, boosting productivity where it matters most.

Types of Services Provide

✔    Inbound
✔    Outbound
✔    Dispatching
✔    Real-time Network Monitoring
✔    Real-time Server Monitoring
✔    Data Entry
✔    Deployment Coordination

BEST IN CLASS

4.6 out of 5 based on our average customer survey score

Stars

 

  • sec

    Average Speed of Answer

    Industry Average: 73 sec

     

  • %

    First Call Resolution

    Industry Average: 74%

  • %

    Case Resolution within 24hrs

    Industry Average: 81%

Flexible Pricing

Panasonic Connect offers a range of pricing packages to fit your business’s needs, providing flexibility, scalability, and cost-efficiency.

  • Dedicated Team

    Dedicated Team

    White-glove service with a team that focuses solely on your customers. Flat monthly rates make budgeting simple.

  • Shared Resources

    Shared Resources

    Cost-effective solutions with shared agents. Scalable to meet demand, with robust training to ensure excellent service.

  • Cost Per Hour

    Cost Per Hour

    Flexible support billed strictly on hours used. Take advantage of volume discounts as your business grows.

Pricing

We offer customizable, scalable solutions to fit your business needs.
  • Icon_Fully-Dedicated-Team_120x120

    Fully Dedicated Team

    A white glove service that focuses solely on your customers. Flat monthly rates for easy budgeting

  • tabplaceholder

    Shared Resources

    Support provided by shared agents. Robust training and quality assurance programs ensure successful outcomes. Lower cost and easily scalable based on demand.

  • tabplaceholder

    Cost Per Hour

    Fully dedicated or shared support where cost is calculated strictly on hours used. Pricing decreases as certain volume thresholds are met.

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