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Hardware Deployment, Installation and Maintenance

Our Managed Services group includes a U.S.-based network of repair centers, engineers, and industry experts ready to work with you to install, deploy and maintain the right technology to keep your operation running smoothly. Whether we’re setting up a single location, multiple locations across the country, or engaging in long-term service and support, you can count on the industry’s most reliable team to provide a seamless experience.

services

Field Service Technicians:

Our highly trained technicians provide on-site support and remote-assisted deployment for a variety of activities including:

  • New Store Openings
  • Upgrade and Refresh Projects
  • Technology Augmentation
  • Onsite Break/Fix Support
  • Site Surveys for New Stores and Refresh Projects
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    Call Center:

    • Multi-Tier Support – Tiered support organized into three different levels
    • Hardware Agnostic Support – Service for Panasonic and non-Panasonic products
    • Multilingual Agents – English, Spanish, French (Canadian), and Portuguese
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    Service Depot & Repair Center:

    • Repair Services – Restoration of equipment to its original function
    • Hot Spare Service – Provision and ship replacement units in an expedited manner
    • Device Recycling & Data Destruction – Equipment recycling, digitally and physically destroying data
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    Managed Professional Services:

    • Custom Image Deployment – Apply custom image to any hardware device
    • Image Management – Store and update your images; apply the latest version prior to shipping
    • Life Cycle Management – Provide solutions throughout entire product life cycle, including deployment, maintenance, and recycle
    • Remote Monitoring – Virtually monitor customer’s IT systems, endpoints, and networks
    • Remote Operational Capability - Business continuity in the event of a natural disaster, power outage, or other unforeseen event
    • Digital Content Management – Create and remotely manage menu boards, marketing rollout, price menus

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